Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at misslavarozz@misslavarozz.se. Please do not return any items without contacting us first. The correct return address and return instructions will be provided after your return request has been approved.

If your return is accepted, we will provide instructions on how and where to send your package. Customers are responsible for return shiopping costs unless the item is damaged, defective, or incorrect. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at misslavarozz@misslavarozz.se.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including custom or personalized products and items that cannot be returned for hygiene reasons once opened or used. Gift cards are non-returnable, except where required by applicable law. Please conctact us if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days after receiving it, for any reason and without justification. You may inspect the item as you would in a physical store. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functionining of the item. Proof of purchase is required.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at misslavarozz@misslavarozz.se.

For EU withdrawals, we will issue the refund within 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.